The Question (nobody wants to ask)… and the Answer (everyone wants to have)

by matthew bowe on July 28, 2008

image (At the end of this post, I ask for your participation in this conversation.  Please add your comments!)

Ok, I teased y’all in my last post and got a few complaints comments about leaving you hanging.  That was on purpose.  It’s a way to keep the story going from one chapter to the next and keep the conversation developing.  And that is what this meant to be, a conversation.  Heads up.

Here is “The Question.”

“What do you need to do to be absolutely certain you will thrive in the current and continuing Mortgage Crisis?”

That’s the question.  That’s the ultimate question right now and for the next 18-36 months.  You must become brutally honest with yourself if you expect to survive the next several years.  If you don’t aim to thrive, you will likely not survive.  The market is that brutal.  I am talking every day to loan officers that have 6+ years in the industry who are gasping for air.  Last week I met a 14 year veteran who is considering other careers because the combination of the factors listed below have taken a massive toll on his income.  This market shows no mercy.  Just look at the facts:

  • HOME VALUES HAVEN’T HIT BOTTOM: According to Bank of America CEO, prices are predicted to decline another 15% nationally and 20% in CA and FL.  This further compounds LTV/Value issues in funding loans.  What’s your market like?
  • THE SUBPRIME DEBACLE ISN’T THE ONLY LOAN CRISIS: Accelerated Option ARM recasts due to minimum payment induced negative amortization, combined with decreased values is another pot soon to boil over.  This chart and this article are one view of this story.  There are a myriad problems this will lead to; more foreclosures, credit constraints, further industry reputation backlash, and etc.  In addition, many agency and Alt-A arms will start to recast as well which could simply extend the crisis through 2010 or increase the crisis.  Either way, it makes sense to pay attention to the data.  What do you think is the best way for your business to respond to this?
  • WE’VE CREATED SQUARE PEG BORROWERS BUT ARE BACK TO ROUND HOLES: The expansion of mortgage products and loosening of guidelines has created borrowers that are square pegs… which in itself is ok.  Making home ownership easier is a good idea.  But, now with most “creative” loan programs going away and guidelines tightening, we have round holes that don’t fit the legacy of borrowers that are left behind.  Just recently, the mainstream media has begun to report on this.  What are you doing today to make sure your borrowers become fundable prospects in the future?
  • MARGINS JUST AIN’T WHAT THEY USE TO BE: Most of my evidence regarding this fact is anecdotal, but my friends who originate tell me that the days of 2 points in margin are long gone… it’s more like .75bps or 1 point if you are lucky.  Cutting prices by 50% is brutal on any business.  Maybe you are different… if so, let us know how you are creating magic!
  • “REAL ESTATE IS LOCAL” HAS NEVER BEEN MORE TRUE: Last week I met some people from Stockton, CA who have seen their home’s value drop by 40%.  40% isn’t massive, it’s CRAZY massive. I even talked to a young lady who’s Condo in Florida, purchased at the top of the market, has lost 50% of it’s value.  Then, I look at my neighborhood in Colorado.  We’ve maybe dropped 5%-7% in the last 2 years. This means that a market strategy that works in Colorado won’t necessarily work in Chicago or California.  What’s your neighborhood experiencing?  How are you adjusting your strategy?

The bottom line is that finding fundable loan opportunities will likely get harder, not easier.  So, if you think it’s hard now, then you best prepare for even harder times.  And if you thought you had made it through the worst, you might want to recheck your fuel gauge as there are steeper hills ahead which will consume more gas during the climb.

Stop for a moment and think about this and respond.  Did I cover all the problems or are there more?  What do you need to do to be absolutely certain you will not just survive, but thrive?  I could have easily posted “Matt Bowe’s 5 easy answers to prospering your mortgage practice.”  But let’s get real.  The easy answers are gone.  Thoughtful discussion and critical conversations are what we need.  And finding what is working for others and seeing if the shoe fits in your market is more important than ever.  This is a conversation, so I’m going to stop here and listen.  Hint… class participation time.

Do you have the answer?  If so, share it by leaving a comment.  If not, then post a comment about what’s on your mind and why you feel uncertain and how your experience compares.  Did I miss something?  Do you want to add something?  It’s a conversation I’m trying to start with y’all.  Time to talk!  The more comments and information we share the more we’ll all benefit.

In my next post, we’ll explore the online and offline answers (that everyone wants to have) on how to get certainty so you thrive in these brutal and unforgiving times.

{ 12 comments… read them below or add one }

Matthew Bowe July 28, 2008 at 4:55 pm

If you need a solid kick in the pants and fire in the belly… check out Daniel’s post at Mad Mortgage World: http://madmortgageworld.com/2008/07/an-open-letter-to-the-mortgage-industry/

He hits several of the issues from this post head on. Nice going Daniel!

daniel martin July 29, 2008 at 7:21 am

I love it and I think your message will be proved a hundred times over with some of the news I’m hearing…

Matt, I can’t wait to see what the mortgage industry makes of “rogue matt”…

Rhonda Porter July 29, 2008 at 10:46 am

I think for starters, there will be less thriving and many will be lucky to just survive. Thoughts off the top of my head are:

1) LO’s need to decide if they want to be in this business or get out…they may need to leave now. And good luck with that…I understand many employers are relunctant to higher people from the mortgage industry because they are afraid we’ll jump ship for “the big bucks” once the market turns around.

2) Once you decide to stick w/it…decide on what “thrive” and “survive” looks like. Re-visit our budgets. Where can we cut our spending? Many of us, myself included, spend thousands of dollars every year to belong to “tools” that have been mentioned by Todd, Matt and Daniels post (referenced above in comment 1). Review your budget…and dump the fluff.

I would add that this is not just a subprime or mortgage crisis, it’s a credit crisis. Consumers are having their credit card limits reduced (screwing up their scores)…we need to be available and keep educating the public of whats going on and what to try to avoid. It’s like walking through a credit mind-field. Sadly some people, will not be able to be helped.

We should not run away or avoid past clients who have an option arm or alt-a product. We need to be reaching out. I’m encouraging the agents I work with to use this opportunity to reach out to their buyers as well–do they know their mortgage? Do they need help reviewing their note? If their LO is out of the business, you can step in and review their mortgage situation WITHOUT doing a refi (unless one is beneficial).

My business took a huge hit last August. It had evolved to primarily jumbo loans in the Seattle and Bellevue area. We all know what happened at that time. My phone went dead!

If you’re not calling past clients and reaching out, use your “dead time” to improve your skills, learn underwriting guidelines, FHA, etc.

Many consumers are frightened and confused about mortgages and our industry. We have the power and ability to eliminate fear by providing knowledge and being educators.

I’ll be back…you’ve got my wheels turning.

Foreclosure Doctor Online July 29, 2008 at 11:45 am

Great post! This really outlines the severity of the current economic situation we are in! The scary part is, it’s not over! I sincerely hope something is done by the government to help alleviate this crisis!

Matthew Bowe July 29, 2008 at 1:27 pm

Great stuff Rhonda! Thanks.

Maybe my post will be helpful to those LO’s who try to find other work… it will convince their employer that we have at least 2-3 years before the sun shines again on the industry.

Ling July 29, 2008 at 7:49 pm

Well, for starters, thanks for asking the question. My curiousity is satisfied. :)

Worst thing, far as I am concerned, is that the Govt is making it easier to keep and buy homes, while the market keeps getting tighter. This crisis is stretching because of this. If they could just get out of the way, and let the market do its work, we could hit bottom in less than six months and then start rebounding.

Jeff in Hawaii July 29, 2008 at 8:53 pm

I agree that the government needs to restrain themselves and let this down turn run its course. It may not be a bad thing to purge both the real estate and mortgage professions. Too many jumped in while things were on the up swing and caused the level of professionalism in both to dramatically go down. Almost any Yahoo could write a loan or sell a home as long as they had a pulse.

The true professionals will survive, they always do. It may be a rough couple more years, but the industry will be better in the long run.

Rhonda Porter July 31, 2008 at 7:09 am

Something that I’ve been doing is being more helpful to fellow “mortgage professionals”. There was a time in my career when I was very competitive with other LO’s…don’t get me wrong I still want that borrower to work with me. However, if a LO has a question or needs advice (I’m finding this happening more and more often, which could be a product of blogging) I’m going to take the time to answer their questions or try to help them out.

For example, yesterday I had a LO ask me about blogging and for marketing ideas…this was one of the sites I recommended him to read (along w/a few others).

MSOLIMAN August 4, 2008 at 3:14 pm

Edited by TC – Sorry Matt, I don’t allow advertising in the comment streams.

Paul Piers January 14, 2009 at 2:02 pm

It’s about a complete service overhaul. The service standard in the mortgage industry is broken. Mortgage people need to prove to prospective clients and referral sources that they have tangibly raised the service level. The mortgage lanscape has been standardized. Everyone basically offers the same products and same price. To survive the crisis, mortgage people need to educate, over disclose, and communicate like never before. It’s hard out there, but there are mortgages to be had. Capturing a larger percentage of market share is the name of the game. To do that, one must consistently prove to the market that you offer a higher standard of service, which will make your referral sources more efficient and your clients more loyal. Online resources and web applications can facilitate the changes required. I am very passionate about this and I believe the change will be difficult. The mortgage industry needs to rethink service in every stage of the process, from application to closing, the service standard needs a redo.

MSoliman January 15, 2009 at 12:07 am

You have a much larger fundamental problem. If still breathing and able I can show you where the Investment pass thru Trust structure does not work. Its a fact, you can securitize steel and cars and airplanes and whatever has cash flow. But the incentives and attraction of the trust fund is lost if exposed for its weakness.

From MERS to the incremental holdings of the investors to the functioning of the trustee. . .it does not work. Now that was 100% of your subprime mortgage originations. Where’s the future?

Rhonda Porter May 2, 2009 at 2:27 am

I think for starters, there will be less thriving and many will be lucky to just survive. Thoughts off the top of my head are:

1) LO's need to decide if they want to be in this business or get out…they may need to leave now. And good luck with that…I understand many employers are relunctant to higher people from the mortgage industry because they are afraid we'll jump ship for “the big bucks” once the market turns around.

2) Once you decide to stick w/it…decide on what “thrive” and “survive” looks like. Re-visit our budgets. Where can we cut our spending? Many of us, myself included, spend thousands of dollars every year to belong to “tools” that have been mentioned by Todd, Matt and Daniels post (referenced above in comment 1). Review your budget…and dump the fluff.

I would add that this is not just a subprime or mortgage crisis, it's a credit crisis. Consumers are having their credit card limits reduced (screwing up their scores)…we need to be available and keep educating the public of whats going on and what to try to avoid. It's like walking through a credit mind-field. Sadly some people, will not be able to be helped.

We should not run away or avoid past clients who have an option arm or alt-a product. We need to be reaching out. I'm encouraging the agents I work with to use this opportunity to reach out to their buyers as well–do they know their mortgage? Do they need help reviewing their note? If their LO is out of the business, you can step in and review their mortgage situation WITHOUT doing a refi (unless one is beneficial).

My business took a huge hit last August. It had evolved to primarily jumbo loans in the Seattle and Bellevue area. We all know what happened at that time. My phone went dead!

If you're not calling past clients and reaching out, use your “dead time” to improve your skills, learn underwriting guidelines, FHA, etc.

Many consumers are frightened and confused about mortgages and our industry. We have the power and ability to eliminate fear by providing knowledge and being educators.

I'll be back…you've got my wheels turning.

Leave a Comment

Previous post: Mortgage Market Update

Next post: REBlogWorld for Loan Originators.

Copyright © 2005-2009 RICEinteractive, LLC. All Rights Reserved.
Partner Sites [BetterCloser.com | LeadMarketwatch.com]